Digital, education & community · Needs assessment

Ecommerce Shopper Needs Assessment Survey Template

Learn what shoppers need before changing services, launching an offer, or investing in a new experience. Every block is editable, and the finished form uses ResponseMint's focused respondent experience.

9 pages9 answer fields3 min typical completionFree to customize

No card required. Every block stays editable.

The form itself

Blocks included

These are the exact starting questions and content blocks that will appear in your ResponseMint workspace.

01
Dropdown
What do you need help with?
- Choosing a product
- Existing order
- Return
- Wholesale
Required
02
Long answer
What do you do today when this need comes up?
03
Multiple choice
How often does this need come up?
- Daily
- Weekly
- Monthly
- A few times a year
- Rarely
Required
04
Long answer
What is the biggest challenge with the current approach?
Required
05
Multiple choice
Which improvements matter most?
- Product fit
- Delivery
- Checkout
- Support
Required
06
Long answer
What would an ideal outcome look like?
Choose the right product, Resolve an order issue, Arrange a return, Discuss wholesale
07
Long answer
What constraints should we understand?
08
Short answer
What alternative or workaround do you use today?
09
Yes or no
May the online store contact you about your response?

Make it yours

Ecommerce Shopper Needs Assessment Survey Template

Blocks included

What do you need help with?

What do you do today when this need comes up?

How often does this need come up?

What is the biggest challenge with the current approach?

Which improvements matter most?

What would an ideal outcome look like?

What constraints should we understand?

What alternative or workaround do you use today?

May the online store contact you about your response?

Start close. Edit freely. Publish confidently.

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